SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Media Cous (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mediacous.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (28)
5 Stars (28) |
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The goods came quickly, well packed. Good store, recommend
The goods did not come. The money was returned.
Thank you for the delivery of fast to the speech of the month to the Smolensk region and good quality
Prishol for 1 day
I liked the cover. Thank You
Order prishol
Good cover. As was stated transparent, silicone. Reached the Pskov region for 1,5 months
Chohol priyshov 19.11.19 р тилки забеликий for the phone Honor 7A, rosmiri do not drop the phone with chohl, chohol 15 cm a phone 14.5 cm.
Everything is good case came
Excellent cover, came up.
It took 2 months to Saratov. Good quality cover.
The goods are satisfied. Everything corresponds to the description.
Plain case
The case fits perfectly to the phone. Came on time, clean, neat.
I do not know how fast the store sent the order, but the delivery is the cheapest, the cover went more than three months.
Delivery 3 months to the Vologda region. Quality is good, corresponds to the description. I recommend.
It took 2,5 months
The cover was very long. The track was not tracked. Came up like a glove.
I went more than a month, like all the stories. the cover sat perfectly, all the holes coincided.
Ordered 24.08 came 14.10 not yet measured
Packed well in pouches. Fast shipping. The goods came whole, as in the description. Made visually well, silicone is not soft. Excellent store recommend to everyone.
A month the parcel was walking around russia, but it came, thank god. The phone is not yet floor with a hand to try on, later i will add a review if it does not work. Thank you to the store.
Fits perfectly, soft 5 +
The cover came up perfectly, it came quickly.
I went of course for a long time, but i came with an excellent cover. Came up perfectly.
Ordered 05.07 came 10.08.
Hurray he came!!!! Long waited, the protection period expired, the store extended, again expired, opened the dispute, at the request of the seller closed and asked to wait! Received 19.07 put in the mailbox
The cover looks and feels very nice, soft. The phone has not yet measured, later. The store answered questions, advised. Minus very long delivery to voskresensk mosk. obl.