Refunds & Returns Policy
Refunds And Returns Policy
Order cancellation
You can cancel all orders using the refunds and returns policy until they are shipped. So if your order has been paid. You need to change or cancel it. You must contact us within 12 hours. Once the packaging and shipping process has started. It can no longer be cancelled.
Refunds
Your satisfaction is our priority. Therefore, A refund can be requested or reshipment for ordered products if:
The item is not received within the guaranteed time. (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received. (but you must return the item at your expense and the item must be unused)
Refunds And Returns Policy
We do not issue the refund if:
Your order does not arrive due to factors within your control. (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control. (e.g. not cleared by customs, delayed by a natural disaster).
You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.